Privacy Policy

Last updated 21 March 2023

At Lagom South Africa (“Lagom”), accessible via www.lagompouches.co.za, we value your privacy and are committed to protecting your personal information. This privacy policy outlines how we collect, process, and protect your data when you interact with our website, including your rights as a registered user.

1. Responsible Entity for Data Processing

The entity responsible for the processing of your personal information is: Lagom South Africa
Company Registration Number: K2021806878
Email: info@lagompouches.co.za

You may contact us at info@lagompouches.co.za to revoke your consent to our processing of your personal information.

2. Purpose of Data Collection

We collect and process personal information to manage our customer relationships, provide services, fulfill our contractual obligations, and offer personalized promotions. Marketing materials are sent based on either express consent or our legitimate interest in promoting our services to existing customers.

3. Personal Data We Collect

To complete transactions and improve your experience, we may collect information such as:

  • Name
  • Address
  • Email address
  • Phone number
  • Any other details you voluntarily provide

Additionally, we use Payfast as our payment provider. Your contact and order details may be transferred to Payfast for order processing. For more information, please view Payfast’s privacy policy here.

4. Storage of Personal Information

We retain your personal data for as long as the customer relationship is active and, thereafter, only as required or permitted by South African law.

5. Customer Reviews

Lagom South Africa may invite you to review our products or services via email. Your feedback helps us improve our offerings, and, with your consent, we may use these reviews in promotional materials.

6. Newsletter & Loyalty Program

By subscribing to our newsletter or loyalty program, you consent to receive promotional updates, product news, and service information from Lagom. You may unsubscribe at any time by following the link in our communications or by contacting info@lagompouches.co.za with “Unsubscribe” in the subject line.

7. Your Rights as a Registered User

You have the right to:

  • Request a record of the personal information we process
  • Request correction of any inaccurate information
  • Request deletion of your data if there is no legal basis for us to retain it
  • Request restricted processing in certain cases, such as when the accuracy of data is under review

8. Security

We implement robust technical and organisational measures to prevent unauthorized access, disclosure, or misuse of your data. Access is limited to authorized personnel who are bound by confidentiality agreements.

9. Sharing of Personal Information

We do not share your personal data with third parties without your consent unless required to meet our legal or contractual obligations. In cases where data sharing is necessary, we have strict confidentiality agreements in place to ensure data is handled securely.

For any questions or requests regarding our privacy practices, please contact info@lagompouches.co.za.