Terms and Conditions of Purchase

This page (including any documents we refer to) defines the terms of use under which you may use our website located at www.lagompouches.co.za (our website), whether as a guest or registered user. Please read these terms carefully before you start using the website. By using our website, you indicate that you accept these terms of use and agree to be bound by them. If you do not agree to these terms of use, please refrain from using our website.

1. About Us

Lagom South Africa Pty Ltd, Registration Number: K2021806878, Cape Town, South Africa. (Lagom South Africa).

2. Using Our Website

2.1 When using our website, you must comply with the provisions of these Terms of Use.

2.2 You must be 18 years or older to use our website and services.

2.3 Access to our website is permitted until further notice, and we reserve the right to temporarily or permanently withdraw or alter services on our website without prior notice. We are not responsible if our website is unavailable for any reason at any time or for any period.

2.4 We may restrict access to parts of our website or the entire site to both registered and guest users at our discretion.

2.5 You are responsible for making all necessary arrangements for access to our website and ensuring all persons accessing the website through your internet connection are aware of and comply with these terms.

3. Registering and Sharing Information

3.1 You may register or provide details to make a purchase on our website, obtain additional information, or access services for registered users. All information provided must be accurate and must not include any other person’s information.

3.2 By registering on our website, you agree to:

3.2.1 Keep your account and password private, as they are personal to you and must not be shared with others;

3.2.2 Maintain the confidentiality and security of your account credentials;

3.2.3 Notify us immediately of any unauthorised access to your account;

3.2.4 Contact us at info@lagompouches.co.za if your details change.

4. Termination of Registration

4.1 To terminate your account, please email us at info@lagompouches.co.za.

4.2 We reserve the right to terminate your account at any time if you do not comply with these terms.

5. Intellectual Property Rights

All intellectual property on our website belongs to or is licensed to Lagom South Africa. This includes but is not limited to copyrights, trademarks, and all related rights in any content, images, or other materials on the website.

6. Making Purchases

6.1 By ordering products from www.lagompouches.co.za, you enter into an agreement with Lagom South Africa. Please read these terms carefully before completing a purchase.

6.2 Any personal data you provide will be used as per our Privacy Policy. For details on cookies and data use, please see our Cookie Policy on the website.

7. Products

7.1 We provide detailed information about our products online. Please note that all product images are for illustrative purposes only.

7.2 Our products contain nicotine, an addictive substance, and are intended for adult consumers only.

8. Orders and Payment

8.1 Eligibility: Purchases are accepted from individuals over 18. You may be asked to verify your age online before completing the order.

8.2 Pricing: Prices on the website are displayed in South African Rand (ZAR) and include all applicable taxes unless stated otherwise.

9. Delivery

9.1 Delivery Fees will be calculated during checkout after you have added your delivery address.

9.2 All orders are delivered via a trusted third-party courier, The Courier Guy, ensuring reliable and timely service right to your doorstep.

10. Complaints and Returns

10.1 If you receive a damaged or incorrect product, please contact us at info@lagompouches.co.za within 3 days of receiving your product.

10.2 Due to limited shelf life, our products are not covered by the standard fourteen-day right of withdrawal.

11. Liability

Lagom South Africa is not responsible for any business losses and supplies products for personal use only. We are not liable for indirect losses resulting from commercial usage of our products.

12. Other Provisions

12.1 These Terms are governed by South African law. Disputes will first be attempted to be resolved by agreement. If unresolved, disputes can be settled by South African courts.

12.2 If any part of these Terms is deemed invalid, all other terms will remain in effect.